Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a new casino not on GAMSTOP for us to look at? This page explains how to reach the glowmagazine.co.uk team and what kind of enquiries we're best placed to help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message and aim to reply within a couple of working days, though it can take a little longer during busy periods.
What we can help with
- Corrections or updates to bonus terms, wagering requirements or licensing details on any brand we cover
- Suggestions for casinos not on GAMSTOP that you think we should review and rank
- Questions about how we rate and compare non GamStop casinos
- Feedback on your own experience with a listed operator, positive or negative
- General queries about the site, our content or how the pages fit together
What we can't help with
We're an independent comparison site, not a casino operator, so we can't process deposits, withdrawals, account verification or complaints about a specific brand's customer service. Those matters sit with the casino itself, or with whichever gambling authority it holds a licence from. If you're concerned about the amount of time or money you're spending, our Responsible Gambling page has practical steps and support resources worth reading first.
Before you write in
A few things that help us answer faster:
- Tell us which casino or page your message relates to, with a link if possible
- Include screenshots if you're reporting an error in an offer or a broken figure
- Let us know if your query is time-sensitive, for example a welcome offer that's about to expire
Who's behind the content
Our reviews and rankings are put together by a small editorial team; you can read more about our approach on the About Us page. Articles are fact-checked against publicly available terms and updated when operators change their offers, so if you spot something out of date, telling us helps keep the site accurate for other readers too.
A note on commercial relationships
Some of the casinos featured on glowmagazine.co.uk pay us a commission when a reader signs up through our links. This never decides how a brand is ranked or reviewed — our ratings are based on the same criteria explained on our best non GamStop casinos page. If you're contacting us about a specific offer, it helps to say so, as terms and welcome packages can change without notice.
Whatever the reason for getting in touch, we read and value every message. Reach out whenever something needs our attention, and remember that all gambling content on this site is intended for readers aged 18 and over.